Lake Ozark Vacations, A PMG Company - Guest Information
Lake of the Ozarks has long been a favorite vacation destination
and PMG looks forward to your arrival! This section of our web site
is packed with information for our guests.
24 HOUR EMERGENCY NUMBER: (573) 365-3800
Summer (Memorial Day through Labor Day)
Monday thru Thursday 8:30 am to 6:00 pm
Friday 8:30 to 6:00 pm
Saturday & Sunday 9:00 am to 5:00 pm
Spring & Fall
(March 15 thru May 24 & Labor Day thru Oct. 17)
Monday thru Friday 8:30 am to 5:00 pm
Saturday 9:00 am to 4:00 pm
Sunday 9:30 am to 1:30 pm
Monday thru Friday 8:30 am to 5:00 pm
Saturday & Sunday
Check In/Out Information
Check-In: 4:00 PM
(NO EARLY CHECK-IN'S, PLEASE). Call the office for instructions if you will be ARRIVING after
the office closes or on Sundays in the off-season. You will
need a code to access the lock box after-hours.
Check-Out: 11:00 AM
(NO LATE CHECK-OUTS, THANK YOU).
Check-In Location: PMG/LAKE
OZARK VACATIONS BUILDING at 3524 Osage Beach Parkway, Osage Beach, MO 65065- Guests must
check in at our office!!
Directions to Office: The
PMG building (three-story green building) is located at 3524
Osage Beach Parkway (previously known as Hwy 54). If driving southbound, take
the second Bagnell Dam Blvd. Exit which is to your right after
you cross the Osage River Bridge, the office is on the left
approximately 1 mile. If driving northbound, take the Bagnell
Dam Exit and the access road will redirect you to the south and
the office is approximately 3/4 mile on the left.
Payments: Upon arrival, you
will be asked to pay the entire balance. We accept CASH, VISA,
MASTERCARD, AMERICAN EXPRESS & DISCOVER. If you will be arriving
after hours, full payment is expected in advance in order to
leave a key out for you. (Also, ask about our PRE-REGISTRATION
Pre-Payments: This option will
give you a SPEEDIER CHECK-IN. We accept credit cards, or if
you prefer, send a check or money order to:
Lake Ozark Vacations, PO BOX 2409, LAKE OZARK, MO 65049
Administrative Fee: A minimal fee is
charged for the processing of the reservation.
CANCELLATIONS - Cancellations must be made 30 days prior
to your date of arrival to receive a refund less a $75.00 cancellation
fee. If cancellation occurs within 30 days of arrival date,
any refund is subject to the ability to re-rent the property.
Every effort will be made to re-rent the property. However,
if the property is not re-rented. NO MONEY WILL BE REFUNDED.
If the property is re-rented, all monies received, less a $75.00
cancellation fee will be refunded. No credit will be issued for
Damage Protection Plan - For a one
time fee of $35 you may purchase a damage protection plan that
covers you for up to $500 damages or you may choose item 3. The
damage protection plan fee is not refundable.
SECURITY DEPOSIT - You may select to pay a security deposit
of $300 upon arrival. The security deposit is refunded
about 21 days following departure for condo rentals and
about 30 days following departure for home rentals, provided the unit is left
in satisfactory condition. NOTE: Home rentals
require a prepaid security deposit - call for specific details.
NO PARTIES - No parties or groups larger than those
renting the property are allowed without prior permission. UNIT
CAPACITY is restricted to 2 people per bedroom. 2 additional
people are permitted if a sofa bed is provided, for an additional
charge. We do make allowances for infants and toddlers.
Quiet Time - The time
to respect our guests privacy, most recognize 11:00 p.m.,
Regatta Bay is 10:00p.m.-9:00a.m. with a $50 fine for
AGE RESTRICTION - All occupants must be 23 years of
age or older unless they are part of an accompanying family.
Those violating this regulation will not be allowed occupancy
and will forfeit all deposits or payments paid.
PETS - Sorry, no pets. They are strictly prohibited.
BOAT DOCKS, LAUNCHING, AND BOAT TRAILER PARKING - Renting
a boat slip is required for boat or PWC storage. 2 PWC's are
permitted per slip. Boats cannot occupy a slip if the boat hangs
out the end of the boat slip. MOST condominium properties DO
NOT OFFER BOAT LAUNCH OR BOAT TRAILER PARKING, arrangements
should be made with a nearby marina.
LIMITED CAR PARKING - Most condominium and lake home
properties have restrictive parking policies. Some properties
limit parking to only one (1) vehicle per unit. Please call
our office for more information about the parking policies on
the property you will be renting. Parking passes are required.
FIREPLACES - Woodburning fireplaces are not available
for use during the summer season. During the Winter, Firewood
is not provided. Duraflame-type logs only please.
APPLIANCE OPERABILITY & REPAIR - Lake Ozark Vacations/PMG
cannot guarantee against mechanical failure of heating, air
conditioning, appliances, TV's/VCR/DVD players, stereo equipment
or pools/spas. PMG is not responsible for circumstances beyond
our control. Please report any inoperative equipment to our
office and we will make every reasonable effort to have repairs
done quickly and efficiently as possible. NO refunds or rent
reductions will be made due to mechanical failures or malfunctions,
early departure, interrupted utilities or maintenance problems.
Each unit is privately owned and furnished in the taste and style
of the owner.
Lake Ozark Vacations supplies the following BASIC SUPPLY PACKAGE
(Minimum amounts of the following are provided for convenience during
Liquid Dish Soap
Powder Dishwasher Soap
Linens are provided as a courtesy to all renters. Sheets and towels
will be supplied for use during your stay. A number of our larger
units are equipped with washers and dryers. We suggest bringing
laundry detergent. Maid service is performed prior to your arrival
and after your departure. For the security of our guests and staff
there will be no complimentary towel exchanges during your stay.
We are pleased to offer maid service during your stay for a nominal
fee. Scheduling maid service must be arranged with our office 24
hours in advance.
You may wish to bring along additional supplies and the following
We are unable to provide additional furnishings or appliances.
We hope you enjoy your stay with Lake Ozark Vacations at the Lake
of the Ozarks! If you need additional information about your stay,
please call us at 1-800-237-3434.
PMG Professional Management Group, Inc.
Post Office Box 2409
Lake Ozark, MO 65049
3524 Osage Beach Parkway
Osage Beach, MO 65065
Toll Free 1-800-237-3434